All industry solutions

		CRM-project example

CRM Business objectives:

Increasing sales volume:

1. Telemarketing control.
2. Realizing cross - selling opportunities.

Improving manager effectiveness:

1. Analyzing employee capacity.
2. Customer interactions basing on the business process.

Dealer relationship management:

1. Equipment set cost calculation.
2. Automating the documents flow.

Creating analytical reports.

1. Integration with an accounting system.
2. Tracking the documents processing.

Effective customer relationship:

1. Customer segmentation basing on the sales volume.
2. Customer credit control.
3. Calculating average service price for every customer.
4. Tracking the traffic limit exceeding.

Highly targeted marketing campaigns:

1. Organizing information about sales and campaigns.
2. Analyzing campaign results.