All industry solutions

		CRM-project example

CRM Business objectives:

Single source for customer and partner data:

1. History of services and travel directions.
2. Customer preferences (climate, season, age, income), customer associations.

Effective interaction with partners and agents:

1. Permanent price updating.
2. Agent activity, discounts, customers.
3. Analytical reports on partner and agent results.
4. Business processes to automate order handling.

Increasing manager effectiveness:

1. Automated ticket support.
2. Forming printed documentation on different languages.
3. Quick tour cost calculation.
4. Registering and storing visa applications.

1. Customer segmentation and focused marketing campaigns.
2. Bulk email sending of the company news and promotions. Automated envelope printing.

1. Automatic service price calculation.
2. Importing partner price-lists.
3. Creating service catalogue.
4. Quick search for hotels, transportation and other services.

1. Creating statistical and analytical reports on the company sales.
2. Control over the agents work.
3. Document visa.
4. Managing business processes.